Freelanty's Privacy Policy

3. How We Use Your Information

Freelanty uses the information we collect for various purposes to deliver and enhance our services. This section explains how we use your personal and non-personal information.

3.1 Service Delivery and Improvement

• To provide, manage, and personalize the services you request (e.g., web design, SEO, content writing, etc.).
• To process payments and manage your account, including billing and invoicing.
• To improve our website functionality and user experience by analyzing user behavior and preferences.

3.2 Communication and Notifications

• To communicate with you regarding your projects, orders, or any issues related to our services.
• To send service-related announcements, updates, and technical notices.
• To respond to inquiries or requests submitted via our support channels.

3.3 Marketing and Promotional Purposes

• To send marketing emails or newsletters about our services, promotions, or special offers, provided you have given your consent.
• To personalize the content and advertisements you see on our website or other online platforms.

You can opt out of marketing communications at any time by following the instructions provided in the emails or contacting us directly.

3.4 Compliance with Legal Obligations

• To comply with applicable laws, regulations, and legal processes.
• To assist law enforcement or government agencies in preventing fraud or other illegal activities.

3.5 Internal Research and Analytics

• To perform internal analytics, research, and reporting to improve our services and develop new features.
• To track the performance of marketing campaigns and user interactions with our services.

4. Data Sharing and Disclosure

Freelanty values your privacy and ensures that your personal information is only shared in limited and responsible ways. This section outlines the circumstances under which we may share your data.

4.1 With Service Providers

We may share your information with trusted third-party service providers who assist us in delivering our services, such as:

• Payment processors: To process your payments securely.
• Hosting and cloud storage: To store and manage your data securely on external servers.
• Analytics providers: To help us understand user behavior and improve our website.

All third-party providers are contractually obligated to protect your data and use it only for the purposes specified in our agreements with them.

4.2 For Legal Compliance

Freelanty may disclose your personal information if required by law or in response to valid legal requests, such as:

• Court orders or subpoenas.
• Requests from law enforcement or government agencies.
• To comply with applicable laws, prevent fraud, or address security concerns.

4.3 Business Transfers or Acquisitions

If Freelanty undergoes a business transition, such as a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. In such cases, we will notify you of the transfer and any changes to your privacy rights.

4.4 Sharing with Your Consent

We may share your personal information with third parties if you have explicitly provided consent to do so. You retain the right to withdraw your consent at any time.

5. Data Retention and Deletion

Freelanty retains personal and non-personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or operational requirements.

5.1 Retention Periods

The retention period for your data depends on the nature of the information and the services provided. We typically retain data:

• Personal information: Retained for the duration of your relationship with Freelanty, including account registration and active projects.
• Transactional data: Retained as necessary for accounting, legal, or reporting obligations, typically up to 7 years to comply with tax and financial regulations.
• Non-personal information: Retained indefinitely for analytical purposes, unless you request deletion.

5.2 Data Deletion Procedures

You have the right to request the deletion of your personal information. Upon receiving a verified deletion request:

• Freelanty will delete your data from our active databases.
• Some information may be retained in backup or archived copies for compliance with legal obligations or to resolve disputes.

5.3 Client’s Right to Data Erasure

You can request that your data be erased in certain situations, including:

• When the data is no longer necessary for the purposes it was collected.
• If you withdraw your consent for data processing.
• If you believe your data was processed unlawfully.

To exercise this right, contact us via the details provided in the Contact Information section of this Privacy Policy.

6. Cookies and Tracking Technologies

Freelanty uses cookies and other tracking technologies to improve user experience, analyze traffic, and enhance our services. This section explains how we use cookies and how you can manage them.

6.1 What Cookies Are and How We Use Them

Cookies are small text files placed on your device when you visit a website. Freelanty uses cookies to:

• Personalize your experience: Store your preferences and login details.
• Track website performance: Analyze how users interact with our site to improve functionality.
• Deliver targeted ads: Show personalized advertisements based on your browsing activity.

6.2 Types of Cookies

• Essential Cookies: These cookies are necessary for the basic functionality of the site, such as account login and access to secure areas.
• Performance Cookies: These cookies collect information about how you use the site, such as which pages you visit most often, helping us optimize the site.
• Functional Cookies: These cookies allow the website to remember your preferences and settings to enhance your experience.
• Targeting Cookies: These cookies are used to deliver personalized ads and track the effectiveness of marketing campaigns.

6.3 Third-Party Cookies and Analytics

Freelanty may use third-party services like Google Analytics to analyze website traffic and performance. These third parties may set their own cookies to track your activity on our site. We ensure that these third parties adhere to strict privacy and security standards.

6.4 Cookie Management

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies stored on your device.
• Block cookies from specific sites or all sites.
• Set your browser to notify you when cookies are set.

Please note that disabling cookies may affect the functionality of Freelanty’s website and limit your ability to use certain features.

7. Data Security

Freelanty takes the security of your personal information seriously and has implemented industry-standard measures to safeguard your data from unauthorized access, use, or disclosure.

7.1 Our Security Measures

We employ various security measures to protect your data, including:

• Encryption: Sensitive information, such as payment data, is encrypted using Secure Sockets Layer (SSL) technology during transmission.
• Access Controls: Only authorized personnel have access to your personal data, and access is restricted based on job roles and responsibilities.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls and monitored for any signs of unauthorized access or suspicious activity.

7.2 Client Responsibilities for Security

While Freelanty takes every precaution to secure your data, it is important for you to also take steps to protect your information. You are responsible for:

• Keeping your account credentials (username and password) confidential.
• Using strong, unique passwords and updating them regularly.
• Ensuring your device and network are secure when accessing Freelanty’s services.

7.3 Breach Notification Procedures

In the event of a data breach that may compromise your personal information, Freelanty will:

• Notify you promptly via email or other communication channels.
• Provide details about the breach and the information affected.
• Outline steps taken to address the breach and minimize its impact.

7.4 Encryption and Data Integrity

We ensure that sensitive data is encrypted during transmission and storage. Freelanty also uses hash functions to maintain the integrity of your data, ensuring it is not altered or tampered with while in transit or storage.

8. Your Data Protection Rights

Freelanty is committed to ensuring that your personal information is handled in accordance with applicable data protection laws. This section outlines your rights regarding your data and how you can exercise them.

8.1 Right to Access

You have the right to request access to the personal data we hold about you. Upon your request:

• We will provide a copy of your personal information, including details of how and why it is being processed.
• Requests can be made by contacting us using the information provided in the Contact Information section.

8.2 Right to Rectification

If you believe that the personal information we have about you is inaccurate or incomplete, you have the right to request corrections or updates. Freelanty will take reasonable steps to correct any inaccuracies promptly.

8.3 Right to Erasure

You have the right to request that Freelanty delete your personal information, commonly known as the “right to be forgotten.” This right applies under the following conditions:

• The information is no longer necessary for the purposes it was collected.
• You withdraw consent for its use and processing.
• You object to its processing and there are no overriding legitimate grounds for its continued use.

8.4 Right to Restrict Processing

You can request that we restrict the processing of your personal data in the following circumstances:

• If you contest the accuracy of the data, while we verify it.
• If you object to the processing of your data, while we assess whether our legitimate interests override your rights.

8.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider.

8.6 Right to Object to Processing

You may object to the processing of your personal data for specific purposes, such as direct marketing. Freelanty will stop processing your data for such purposes unless we can demonstrate compelling legitimate grounds for the processing.

8.7 Rights Related to Automated Decision Making

If any decisions about you are made solely by automated means (without human involvement) and these decisions significantly affect you, you have the right to request human intervention, express your point of view, and challenge the decision.

To exercise any of your data protection rights, please contact us using the details in the Contact Information section. We will respond to your requests within a reasonable timeframe, in accordance with applicable data protection laws.

9. International Data Transfers

Freelanty operates globally and may transfer, store, or process your personal information outside of your country of residence. This section explains how we handle international data transfers and ensure compliance with data protection regulations.

9.1 Data Transfers to Other Countries

Your personal information may be transferred to, and processed in, countries other than the one in which you reside. These countries may have data protection laws that differ from your country’s laws. Freelanty ensures that any data transfers comply with applicable laws and regulations.

9.2 Safeguards for International Transfers

When transferring personal data internationally, Freelanty implements safeguards to ensure your data is protected, including:

• Standard Contractual Clauses (SCCs): We use SCCs as approved by the European Commission to govern the transfer of data outside the European Economic Area (EEA).
• Binding Corporate Rules (BCRs): Where applicable, we use BCRs to ensure that personal data transferred to our affiliates is adequately protected.

9.3 Compliance with Data Protection Laws (GDPR, CCPA)

Freelanty complies with global data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA) for users in California. These laws ensure that your data is protected and that you can exercise your rights as outlined in this policy.

10. Third-Party Links and Services

Freelanty’s website and services may contain links to third-party websites, plugins, or services. This section clarifies our responsibilities regarding third-party links and how your data may be handled by these external services.

10.1 Links to Third-Party Websites

Our website may include links to third-party websites that are not owned or controlled by Freelanty. We are not responsible for the privacy practices or content of these third-party sites. When you follow a link to an external site, your interactions are governed by the privacy policy of that third party.

10.2 Third-Party Services Used by Freelanty

Freelanty may use third-party services, such as:

• Payment processors: To securely process payments for our services.
• Analytics providers: To collect data on how users interact with our website and services.

These third parties may collect information about you independently, and their use of your information is governed by their privacy policies. Freelanty ensures that any third parties we work with adhere to stringent privacy and security standards.

10.3 Responsibilities for Third-Party Content

Freelanty is not responsible for the actions, content, or services provided by third parties. We recommend that you review the privacy policies of any third-party websites or services before providing any personal data.

11. Children’s Privacy

Freelanty is committed to protecting the privacy of children and ensuring that our services are not used by individuals under the appropriate legal age.

11.1 Minimum Age Requirements

Freelanty’s website and services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under 18 years of age. If you are under 18, please do not provide any personal information or use our services.

11.2 Collection and Use of Children’s Data

We do not intentionally collect personal data from children. If we become aware that we have collected personal information from a child without appropriate parental consent, we will take steps to delete that information immediately.

11.3 Parental Consent and Rights

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. We will work with you to resolve the situation and ensure your child’s privacy is protected.

12. Marketing and Advertising Choices

Freelanty may use your personal information to send you marketing communications or personalized advertisements. This section explains how you can manage your marketing preferences and opt-out of certain communications.

12.1 Opting Out of Marketing Communications

You have the right to opt-out of receiving marketing communications from Freelanty at any time. You can do this by:

• Clicking the “unsubscribe” link in the marketing emails you receive.
• Contacting us directly via email or through our support channels to request removal from our marketing lists.

Please note that even if you opt-out of marketing communications, you may still receive service-related communications, such as information about ongoing projects, transactions, or updates to our services.

12.2 Managing Preferences for Email, SMS, and Push Notifications

We offer multiple ways to tailor your marketing preferences, including:

• Email: Manage your subscription preferences or unsubscribe from promotional emails.
• SMS: Reply to the text message with “STOP” to unsubscribe from SMS notifications.
• Push Notifications: Adjust your notification settings through your device or browser to opt-out of push notifications.

12.3 Personalized Ads and Tracking

Freelanty may partner with third-party advertising networks to show personalized ads based on your browsing history or interactions with our website. These ads are typically delivered through cookies or other tracking technologies.

To manage your preferences for personalized ads:

• You can opt-out of certain targeted advertising by visiting your browser’s privacy settings or using industry-wide opt-out tools such as the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA).
• You can manage your cookie preferences through our Cookies and Tracking Technologies section.

13. Your California Privacy Rights (For CCPA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) regarding your personal information. This section explains those rights and how you can exercise them.

13.1 Categories of Personal Information Collected

Under the CCPA, California residents have the right to know what categories of personal information Freelanty collects. These may include:

• Identifiers: Name, email address, IP address, and account details.
• Commercial information: Records of products or services purchased or considered.
• Internet or network activity: Browsing history, interactions with our website, and search history.
• Geolocation data: Physical location or movements (if you have opted to share such data).

13.2 Categories of Information Shared

We may share certain categories of personal information with third parties for business or commercial purposes, such as:

• Service providers: For processing payments, managing accounts, or providing analytics.
• Advertising partners: For delivering personalized ads or marketing campaigns.
• Legal and regulatory bodies: For compliance with applicable laws.

13.3 Consumer Rights Under CCPA

As a California resident, you have the following rights under CCPA:

• Right to Know: You can request details about the personal information we have collected about you, including the sources of the information, how it is used, and to whom it is disclosed.
• Right to Delete: You can request that we delete your personal information, subject to certain exceptions (such as for legal or contractual obligations).
• Right to Opt-Out of Sale: Freelanty does not sell personal information, but you have the right to opt-out of any future sale of your data.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights.

13.4 How to Exercise Your CCPA Rights

To exercise any of your rights under CCPA, please contact us using the information provided in the Contact Information section. We will respond to your request within the timeframes mandated by law, typically within 45 days of receiving your verified request.

14. Changes to This Privacy Policy

Freelanty reserves the right to update or modify this Privacy Policy at any time. This section explains how changes to the policy will be communicated and what your responsibilities are in relation to those changes.

14.1 Notification of Changes

Freelanty will notify you of any significant changes to this Privacy Policy by:

• Posting an updated version on our website.
• Providing notice through email or other communication channels, especially if the changes significantly affect how your personal information is handled.

14.2 How to Stay Informed of Policy Updates

To stay informed of changes to this Privacy Policy, we encourage you to:

• Regularly review the Privacy Policy page on our website.
• Ensure your contact information is up to date, so you can receive email notifications regarding important updates.

14.3 Your Responsibilities as a User

By continuing to use Freelanty’s website and services after any changes to this Privacy Policy, you acknowledge and accept the updated terms. If you do not agree with the changes, you must stop using our services and contact us to deactivate your account and delete your personal information.

15. Contact Information

Freelanty is committed to transparency and providing users with access to support for any questions or concerns regarding privacy and data protection. This section provides the necessary contact information for reaching out to us.

15.1 How to Contact Freelanty for Privacy-Related Questions

If you have any questions, concerns, or comments about this Privacy Policy or your personal data, you can contact us through the following channels:

• Email: privacy@freelanty.com
• Phone: +880 1726528363 (Mon-Fri, 9 AM – 5 PM PST)
• Mailing Address:
  Freelanty Data Protection Team
  462 Dania, Shonir Akhra
  Dhaka, Bangladesh.
  

15.2 Data Protection Officer (DPO) Contact Details

For specific concerns related to data protection compliance or if you are exercising your data protection rights under laws such as GDPR or CCPA, you may contact our Data Protection Officer (DPO):

• DPO Email: dpo@freelanty.com
• DPO Mailing Address: Freelanty DPO, 62 Dania, Shonir Akhra, Dhaka, Bangladesh.

15.3 Support Channels for Privacy Inquiries

Freelanty also provides support channels for general privacy inquiries or assistance with data-related concerns:

• Client Portal: Log in to your account to submit a privacy-related support ticket.
• Live Chat: Available on our website for immediate support during business hours.